FREQUENTLY ASKED QUESTIONS

FAQs

1. Product related
   Q: Does the door handle cover fit all door handles?
   A: Our products are designed to fit most standard door handles. Please measure the size of your existing handle before purchasing, or refer to the product specification sheet on the website. If you have special size requirements, please contact mailto:brightforge@gripglamour.com.
2. Order and delivery
   Q: How long does it take to process an order?
   A: Orders are usually processed and shipped within 2 business days, and the specific delivery time depends on the destination. You will receive a confirmation email with tracking information.
3. Payment and security
   Q: What are the payment methods? Is the transaction secure?
   A: We accept major payment methods such as Visa, Mastercard, PayPal, etc. All transactions are processed through SSL encryption to ensure the security of payment information.
4. Return and exchange
   Q: How to apply for a return or exchange?
   A: Please refer to the “Return and Exchange Policy” page on the website, or contact brightforge@gripglamour.com directly for assistance. Requests must be made within 14 days of receipt.
5. Customization Service
   Q: Do you provide custom design service?
   A: We provide limited customization options. If you need special colors or patterns, please contact our design team by email.
6. Environmental Policy
   Q: What materials are used in the product? Is it environmentally friendly?
   A: We mainly use recyclable ABS plastic, environmentally friendly resin and metal alloy, and all materials meet EU environmental standards.
7. Installation Questions
   Q: How to install the product? Do you need tools?
   A: Most decorative covers adopt a simple snap-on design and can be installed without tools. Each product comes with a detailed installation guide.
8. Product Maintenance
   Q: How to clean and maintain the decorative cover?
   A: It is recommended to wipe with a soft cloth and avoid using corrosive cleaners. For specific maintenance methods, please refer to the maintenance instructions included with the product.
9. Other Questions
   Q: What if the question is not on the list?
   A: Feel free to contact our customer service team at brightforge@gripglamour.com at any time, and we will answer you as soon as possible.